With over 15 years of experience in the community services sector, Caroline Hamad has become a trusted expert in the fields of mental health, disability, domestic violence, and counselling. Currently working as a Trainer and Assessor at Hader Institute of Education, her work spans both the public and private sectors, and is rooted in a deep commitment to supporting individuals in their journey toward well-being, stability, and empowerment.
Caroline's career has been marked by her extensive work with vulnerable populations. She has provided critical support through case management in mental health, drug and alcohol services, and domestic violence programs. Her compassionate approach has helped countless individuals navigate challenging life circumstances, from managing mental health issues to overcoming addiction and building sustainable futures.
In addition to her case management expertise, Caroline has over 10 years of experience as a trainer and assessor, delivering high-quality training to students at the Diploma level in areas such as Counselling, Community Services, and Mental Health. Her teaching style is rooted in her real-world experience, making complex topics accessible and relatable to students.
Caroline’s multilingual abilities in both English and Arabic allow her to connect with a diverse range of students and clients, fostering an inclusive learning environment. She is dedicated to maintaining industry currency through ongoing professional development and has worked with a variety of educational institutions, where she has contributed to the development of training materials and the growth of future community service professionals.
Her qualifications, including a Diploma in Counselling, Certificate IV in Disability, and Diploma in Community Services, reflect her diverse skill set and her commitment to continuous learning. Caroline is passionate about equipping students with the knowledge and practical skills needed to thrive in the community services industry and make a meaningful impact in their communities.
Professional Development & Training
- South Western Sydney Area Health Service: Completed short courses in aggression minimisation, conflict resolution, multicultural awareness, basic life support, manual handling, and child protection training.
- Centacare: Advanced training in risk of harm response, professional assault response, and positive approaches to disabilities.
Educational Background
- TAE40116 Certificate IV in Training and Assessment
- Diploma of Counselling
- Certificate IV in Disability
- Diploma in Community Services
- Certificate IV in Aged Care