Certificate IV in Community Services Online
Embark on a fulfilling and impactful career by pursuing the CHC42021 Certificate IV in Community Services. If you have a passion for making a positive difference in your community, this course is the perfect choice for you.
This online qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.
At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.
Available Online Units
Core Units
CHCADV001 Facilitate the interests and rights of clients
This unit covers the skills and knowledge required to work with clients to identify and articulate their needs, interests and rights. You will learn how to work with clients in a way that respects their autonomy, builds trust and supports positive relationships.
This unit is important because it helps to build positive relationships with clients and enables them to identify and articulate their needs, interests, and rights. It also helps to respect their autonomy and builds trust.
You will need to work with clients to identify and articulate their needs, interests, and rights. This can be done through a variety of methods, such as interviews or surveys. It is important to be respectful and to listen to what the client has to say in order to get an accurate understanding of their needs.
At the end of this unit, you will be able to:
- Work with clients to identify and articulate their needs, interests and rights
- Work in a way that respects the client's autonomy
- Build trust with clients
- Support positive relationships with clients.
CHCCOM002: Use Communication to Build Relationships
This unit covers the skills and knowledge required to use communication to build relationships. It includes identifying opportunities and strategies for building relationships, using effective communication techniques, and maintaining relationships.
This unit is relevant to workers in a range of community, health and human service contexts who work with clients, co-workers and other stakeholders.
This unit is important because it will provide you with the skills and knowledge to use communication to build relationships. It is also important to be able to maintain these relationships.
On successful completion of this unit, you will be able to:
- Identify opportunities and strategies for building relationships
- Use effective communication techniques
- Maintain relationships.
CHCDFV001: Recognise and Respond Appropriately to Domestic and Family Violence
This unit covers the knowledge and skills required to recognise and respond appropriately to domestic and family violence. This includes understanding the dynamics of domestic and family violence, identifying signs of domestic and family violence, and responding safely and effectively to disclosures of domestic and family violence.
Handling domestic and family violence is a complex task. This unit will give you the skills and knowledge to safely and effectively support people experiencing or at risk of domestic and family violence.
At the end of this unit, you will be able to:
- Understand the dynamics of domestic and family violence
- Identify signs of domestic and family violence
- Respond safely and effectively to disclosures of domestic and family violence
- Refer clients who disclose domestic and family violence to appropriate services.
CHCDIV001: Work with Diverse People
This unit describes the skills and knowledge required to work effectively with a range of diverse individuals, families, carers and/or communities.
It applies to workers who interface with diverse people as part of their job role. It includes interacting with people from diverse backgrounds in a range of contexts. It also includes having an awareness of own personal values, attitudes and beliefs and how these may impact working with diverse people.
At the end of this unit, students should be able to:
- Engage diverse individuals, families, carers and/or communities in a way that meets their needs promote their strengths and are culturally safe.
- Communicate with diverse individuals, families, carers and/or communities using methods and language that are appropriate to their needs.
- Promote the inclusion and participation of diverse individuals, families, carers and/or communities.
- Use effective interpersonal skills to support the development of respectful relationships with diverse individuals, families, carers and/or communities.
- Reflect on personal values, attitudes and beliefs and how they may impact working with diverse individuals
It applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCLEG001: Work Legally and Ethically
This unit covers the legislation and professional, ethical frameworks governing the mental health industry. Learners will be able to identify and apply appropriate legal and ethical principles in the provision of mental health services.
This unit is important because it ensures that workers in the mental health industry are providing services in a legal and ethical manner. It is crucial that all workers in this industry understand the relevant legislation and professional, ethical frameworks in order to provide safe and effective services to their clients.
At the end of this unit, you will be able to:
- Identify and apply relevant legislation and professional, ethical frameworks in the provision of mental health services
- Understand the implications of non-compliance with legal and ethical requirements
- Access and interpret mental health legislation and professional, ethical frameworks
CHCPRP001: Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to develop and maintain networks and collaborative partnerships.
It applies to workers who work with young people in a range of contexts.
At the end of this unit, students should be able to:
1. Develop partnerships
- Determine purpose of developing partnerships
- Develop networks and linkages
- Identify potential partners
- Develop partnerships
2. Maintain partnerships
- Maintain networks and linkages
- Evaluate the effectiveness of partnerships
3. Develop collaborative relationships
- Develop collaborative relationships
- Implement collaborative relationships
4. Maintain collaborative relationships
- Maintain collaborative relationships
- Evaluate the effectiveness of collaborative relationships
5. Facilitate community participation
- Facilitate community participation
- Evaluate the effectiveness of community participation
6. Advocate for community development
- Advance the interests of community development
- Evaluate the effectiveness of advocacy activities
7. Foster community self-reliance
- Evaluate community needs
- Encourage community initiatives
- Evaluate the effectiveness of fostering community self-reliance
HLTWHS002: Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
Elective Units
CHCCCS004: Assess co-existing needs
This unit covers the skills and knowledge required to assess the co-existing needs of clients. It includes a review of assessment frameworks and tools, and an examination of how best to consider the impact of co-existing needs on service delivery.
This unit is important because it helps to ensure that co-existing needs are considered when providing services to clients. This can help to improve the overall service experience for clients and help to ensure that all of their needs are being met.
At the end of this unit, you will be able to:
- Understand the importance of assessing co-existing needs
- Review assessment frameworks and tools
- Consider how co-existing needs can impact service delivery
- Develop an action plan to address co-existing needs.
CHCCCS014: Provide brief interventions
This unit provides students with the skills and knowledge required to provide brief interventions. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
This unit is important because it helps students to develop the skills they need to provide support to people who are experiencing difficulties in their lives. By completing this unit, students will be better equipped to provide effective support to clients.
At the end of this unit, you will be able to:
- Identify and respond to the needs of individuals and groups
- Use a range of communication methods
- Provide support to clients
CHCCCS017: Provide loss and grief support
This unit covers the knowledge and skills required to provide loss and grief support. This includes understanding the grieving process, identifying signs of complicated grief, and providing support to people experiencing loss and grief.
Providing loss and grief support requires tact, empathy and a non-judgmental attitude. It also requires an understanding of confidentiality, privacy and ethical frameworks that apply to loss and grief. This unit will give you the skills and knowledge to support people through the grieving process.
At the end of this unit, you will be able to:
- Understand the grieving process
- Identify signs of complicated grief
- Provide support to people experiencing loss and grief
- Understand confidentiality, privacy and ethical frameworks that apply to loss and grief.
CHCCCS020: Respond effectively to behaviours of concern
This unit provides students with the skills and knowledge required to respond effectively to behaviours of concern. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
This unit is important because it helps students to develop the skills they need to provide support to people who are experiencing difficulties in their lives. By completing this unit, students will be better equipped to deal with challenging behaviour.
At the end of this unit, you will be able to:
- Identify and respond to the needs of individuals and groups
- Use a range of communication methods
- Respond effectively to behaviours of concern
CHCCDE019: Work within a community development framework
This unit provides an introduction to community development frameworks and models and their use in working with and engaging communities. The focus is on understanding the critical components of community development, including assets-based approaches, community engagement, collective impact, and social change.
Participants will explore different ways to assess and understand community needs and develop strategies for working collaboratively with community stakeholders to achieve positive outcomes.
At the end of this unit, you will be able to:
- Understand community development frameworks and models
- Assess community needs
- Develop strategies for working collaboratively with community stakeholders
- Achieve positive outcomes for the community.
CHCDIV002: Promote Aboriginal and/or Torres Strait Islander Cultural Safety
This unit describes the skills and knowledge required to promote Aboriginal and/or Torres Strait Islander cultural safety within own job role.
This unit applies to workers across a broad range of community service contexts who work collaboratively with Aboriginal and/or Torres Strait Islander people. They may work with Aboriginal and/or Torres Strait Islander individuals, families or communities in a direct service capacity or in an indirect service capacity.
Workers at this level maintain cultural safety by ensuring their own attitudes, knowledge, behaviours, and values do not judgementally affect service provision.
They work to ensure that the service environment and delivery are culturally safe for Aboriginal and/or Torres Strait Islander clients. This includes promoting the use of interpreters and other strategies to facilitate communication.
Workers may be required to provide leadership and guidance to others in promoting Aboriginal and/or Torres Strait Islander cultural safety.
This unit applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.
CHCMHS001: Work with people with mental health issues
This qualification reflects the role of workers who provide services and interventions to young people with mental health issues. Workers at this level have a diploma-level qualification and work independently under broad directions from senior management.
This qualification is designed for people working in youth work and other community contexts who provide direct support to young people with mental health issues.
Upon successful completion of this course, participants will have the skills and knowledge required to:
- Work with young people with mental health issues
- Develop and implement support plans
- Provide crisis intervention
- Liaise with other agencies and professionals
- Promote the recovery model
- Reflect on and improve your own practice.
CHCSOH013: Work with people experiencing or at risk of homelessness
Acquire the skills to support individuals who are homeless or at risk of homelessness. Learn to assess needs, provide appropriate interventions, and connect clients with essential services to promote stability and well-being.
What career could I have?
On successful completion of this course, you will have a wide selection of job options in this sector. Job Outlook also estimates that the most common annual pay for an adult safety officer in the Australia varies from $60,000 to $80,000.
Community Services Training is conceived in partnership with the Community Services Industries. As the Certificate is nationally recognised, it is possible to apply for an apprenticeship after completing the program.
Some possible careers may include:
Aboriginal Health Education Officer:
Aboriginal Health Education Officers promote Aboriginal health and wellbeing. They work with communities, government organisations, and health services to provide education and advice on culturally safe health practices. They may also work to develop and deliver health programs for Aboriginal people.
Aboriginal Health Education Officers typically require a Certificate IV in Community Services, as well as experience in the health sector.
Community support worker:
Community support workers provide practical and emotional support to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.
Community support workers typically require a Certificate IV in Community Services. Some organisations may also require experience working with vulnerable people or those with disabilities.
Domestic Violence Worker:
Domestic violence workers provide support to people who are experiencing or have experienced domestic violence. They work with clients to help them understand and cope with their experiences and connect them with services that can offer further help.
Women's Health Educator:
Women's health educators work with women of all ages to improve their health and wellbeing. They provide education and advice on a range of topics, including sexual and reproductive health, menopause, nutrition, exercise and stress management.
Case Worker (Community Services):
Caseworkers provide support and assistance to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.
Some organisations may also require experience working with vulnerable people or those with disabilities.
Outreach Officer:
Outreach officers work with individuals and groups in the community to facilitate access to services and support. They also work with other agencies to identify client needs and develop programs and services to address those needs.
Aboriginal Intake and Referral Worker:
An aboriginal intake and referral worker provides support to aboriginal people who are seeking assistance from government and non-government organisations. They assess the needs of clients and make referrals to appropriate services.
Early Intervention Homelessness Worker:
Early intervention homelessness workers provide support to people who are at risk of becoming homeless. They work with clients to help them overcome the challenges they are facing and prevent them from becoming homeless.
Peak organisation worker:
Peak organisation workers coordinate and manage services for people with complex needs. They work with clients and other service providers to develop and deliver coordinated care plans that meet the needs of each individual client.
Education Worker:
Education workers support the delivery of educational programs and may work in a range of settings, including early childhood education and care services, primary and secondary schools, youth justice centres
Welfare Support Worker:
Welfare support workers provide services to individuals and families who are experiencing personal, social or economic disadvantage. They work with clients to address their needs and improve their well-being.
Court Support Worker:
Court support workers provide administrative and support assistance to clients, lawyers, judicial officers and other court users in the Local Court. They also give information to the public about procedures and services and refer them to other agencies where necessary.
Support Worker (Community Services):
Support workers provide personal, social and emotional support to people who are experiencing vulnerability due to mental illness, disability, aged care or other life circumstances.
Information and Referral Worker:
Information and referral workers play an important role in linking people with the services they need. They provide information about services and programs and make referrals to appropriate agencies.
Personal Adviser:
Personal advisers work with clients who have special needs due to life circumstances to empower them and advocate on their behalf. You will work with clients one-on-one basis.
Health Education Officer:
Health education officers develop, implement and evaluate health education programs. They also play a role in policy development.
Community Legal Officers:
Community legal officers are lawyers who provide legal advice and assistance to people who have difficulties accessing the legal system.
They work in a variety of settings, including community legal centres, Aboriginal and Torres Strait Islander legal services, Legal Aid commissions and Tenants' Unions.
Welfare Rights Worker:
Welfare rights workers help people to understand and exercise their rights under the welfare system. They liaise with government agencies, lawyers and community groups on behalf of clients.
Tenant Advice and Advocacy Workers:
Tenant advice and advocacy workers provide information, advice and advocacy services to private sector tenants.
They work to resolve tenancy issues and empower tenants to assert their rights and responsibilities.
Family Support Worker & Phone Advice Worker
Family support and phone advice workers support families and individuals in the community who are experiencing difficulties. They work with clients to develop coping mechanisms, provide referrals to support services, and promote social and emotional wellbeing.
FAQ
- Be at least 18 years of age.
- Be and Australian citizen or permanent resident.
- Have completed their education to a level which is equivalent to an Australian Senior High School Year 12 or has completed an AQF Certificate IV level qualification.
- Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording workplace documents, including reading and writing detailed reports, case notes, reports and other documents, interpreting workplace policy and procedure and reporting hazards. Learners are required to pass an online LLN assessment test
- Have sound computer skills to navigate simple software to complete the online component of this course and must be able to use intermediate-level Word features in order to produce and present word-processed documents/ reports.
- Have access to a laptop and internet to complete this online course.
- These entry requirements will be confirmed through information collected on the enrolment form and during the enrolment interview.
Experience our innovative blended online delivery model that combines the convenience of self-paced study with engaging live interactions. This comprehensive approach includes:
- Trainer-led Synchronous Online Zoom Classroom Sessions: Attend 3-hour weekly sessions in the evening, guided by experienced trainers who will lead you through the course content and facilitate interactive discussions.
- Monthly One-on-One Mentoring Session: Benefit from personalised guidance during a one-hour mentoring session with your trainer, conducted through Zoom or phone, allowing you to address specific queries and receive individualised support.
- Structured Self-Paced Study: Allocate 15 hours per week to complete structured self-paced study, offering flexibility in managing your learning journey and allowing you to progress at your own pace.
Join our dynamic blended online delivery model and empower yourself with the knowledge and skills necessary for success. Whether you’re a full-time professional or have other commitments, this CHC42021 Certificate IV in Community Services accommodates your schedule while providing a supportive and engaging learning experience. Enrol now to embark on your path to personal and professional growth.
Hader Institute provides support to all learners through the trainer and the Hader Institute of Education Learner Support Officer.
The online assessment is conducted using a combination of realistic workplace tasks, projects, knowledge tests, responses to case studies and completing practical demonstrations. The following provides a brief explanation of the assessment methods that are to be applied: Written tasks, Case Studies; Practical Activities, and Demonstrations.
Learners can apply for recognition of their existing skills and knowledge that are relevant to the units of competency within the program. See the Hader Institute Learner Handbook and policies and procedures.
How long will it take to complete the diploma?
The diploma can be completed in 12 - 18 months, depending on your study schedule. You can also receive recognition for prior learning to shorten this duration.
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